a clear consise
question that is to the point is more likely to
get a correct response the first time, and makes it easier for
others to search archives for previously posted responses.
Posting a Question
Basic Mozilla Document
Includes more than just etiquette, but it does not include additional
Research the Problem before
Asking a clear question is not easy, please do your research before
posting, learn to use search engines. Most questions can be answered
directly from material at mozilla.org
Some keyword shortcuts for searchs to help with your research
can be found on my Keyword Shortcuts page,
(more shortcuts at k.htm).
- addons: search for an extension at addons.mozilla.org
- gff: search for Firefox informatoin on Google
- ggff: search Firefox support group for answers to previously asked questions.
- :: search MozillaZine Knowledge Base (KB)
Describe the Problem. (avoid
The question should be completely described in the body of the question
without having to look back at the subject for part of the question.
The question should attempt to ask a clear question without someone
having to ask who, when, where, why, how, how much, and the url.
Simplify the Problem.
Keep the question brief and simple to understand, and use your spelling
Be very careful what you say
No matter how careful you are, someone is going to misinterpret what
a Spelling Checker.
are not permitted in
most newsgroups and mozilla.support.firefox is
not an exception.
- Post in Plain Text, not in
HTML, and set your send to Plain Text as well
to avoid replying in kind if someone else inadvertently posts in
* Mozilla Forum Etiquette,
ground rules for participation in forums
- The included suggestions
were previously posted 2006-09-25,
the basics (above) is an expansion of what is at the bottom of
both my firefox.htm
and this page expanded to show visible links possibly suitable for